Privacy

Privacy Policy for NJ Home Helpers

Effective Date: January 15, 2025

1. Introduction NJ Home Helpers respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how it is stored and protected, and the choices available to you regarding our use of your information. By using our website, contacting us, or engaging our services, you consent to the practices described in this policy.

2. Information We Collect We collect information to provide better services to all our clients and prospective clients. The types of information we collect include: - Personal contact information that you provide directly, such as name, email address, phone number, and mailing address when you fill out a form or communicate with us. - Project details and property information that you provide when requesting consultations, estimates, or service. This may include property address, scope of work, photos, budget ranges, and scheduling preferences. - Transaction and billing information necessary to complete payments and invoices when you engage paid services. - Communications and correspondence, including emails and messages you send to us, along with notes and records of client interactions. - Usage data automatically collected when you visit our website, such as IP addresses, browser type, pages visited, and timestamps. We use standard web analytics tools to understand how people use our site and to improve its performance.

3. How We Use Information We use collected information for the following purposes: - To provide and manage services, prepare estimates, schedule site visits, and perform requested work. - To communicate with you about appointments, updates, billing, and support. - To improve our website and services by analyzing usage patterns and user feedback. - To detect, prevent and respond to fraud, misuse, security incidents, or to comply with legal obligations. - To send marketing communications where you have opted in. You may opt out of marketing communications at any time.

4. Legal Bases for Processing Where required by applicable law, our processing of personal information is based on one or more legal bases, including: - Your consent when you provide it for specific uses such as marketing communications. - The necessity for performance of a contract when you hire us for services. - Our legitimate interests in operating, improving, and protecting our business, provided these interests do not override your privacy rights.

5. Sharing and Disclosure We do not sell personal data. We may share information with service providers and partners who perform services on our behalf, such as payment processors, subcontractors, cloud service providers, and analytics vendors. These third parties are contractually bound to protect your data and to use it only for permitted purposes. We may also disclose information to comply with legal obligations, enforce our terms, or protect the rights, safety, or property of NJ Home Helpers, our customers, or others.

6. Data Security We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include access controls, encryption where appropriate, secure backups, and restricted internal access. No system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce agreements. For example, records related to completed projects and transactions are retained for accounting and warranty purposes in accordance with applicable laws.

8. Your Rights and Choices Depending on your jurisdiction, you may have rights including access to personal information we hold about you, correction of inaccuracies, deletion in certain circumstances, and the right to opt out of certain uses of your information such as marketing communications. To make a request regarding your personal data, contact us using the information on our website. We will respond in accordance with applicable law.

9. Third-Party Links and Services Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any website you visit.

10. Children Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under the applicable age threshold, we will take steps to delete such information.

11. Changes to This Policy We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date. Significant changes will be communicated where required by law.

12. Contact Information If you have questions or concerns about this policy or our privacy practices, please contact us through the contact form on our website. We are committed to addressing your privacy inquiries and working toward resolution.